Which goods and services have more complaints? Yesterday, the provincial consumer protection committee released statistics on complaints received by the system. In the first half of 2016, the provincial Consumer Insurance Committees at all levels received 5765 complaints from consumers and accepted 5762 complaints, involving a total amount of 17.8792 million yuan. Among the commodity complaints, the top five are automobile and parts, communication products, food, clothing and shoes.
Automobile and spare parts are one of the worst-hit areas for complaints. It is reported that 435 consumer complaints were filed in the first half of the year, an increase of 16.27% compared with the same period last year.
"First of all, there are many quality problems. For example, engine, gearbox, chassis, dashboard and other major components, oil leakage, air leakage, idle speed instability, watchplate inaccuracy and other issues occur in a short period of time. Consumers spend tens of thousands or even hundreds of thousands of purchases of goods, but they dare not rest assured to use them." The person in charge of the provincial Consumer Insurance Commission said that the following is after-sales service, car failure, multiple repairs still can not be eliminated, which has become the owner's worry. "Some 4S stores in the maintenance process, the use of parts and components are greasy, the original factory, the main factory and by-factory products, quality assurance varies greatly, in the process of vehicle maintenance, maintenance contract labeling. It is not clear that the rights and interests of consumers are hard to guarantee.
When buying a car, the contract also has the problem of non-standard. For example, there are many preferential activities on "zero rate" of car loan mortgage at present, but "zero rate" of car loan is not equal to zero handling fee. The operator dilutes the latter's fee when selling cars, which leads to car purchase disputes. In addition, there are relevant provisions in the contract, some consumers do not pay attention to when signing the contract, often because of non-performance or incomplete performance of the contract, resulting in the margin into liquidated damages.
In recent years, the smell of new cars has also become the focus of attention of owners. Some new cars suspected of excessive formaldehyde decoration materials, but also led to an increase in consumer complaints.